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Changing The Ratio Of Satisfactory To Exceptional Performers From 2:1 To 1:2

I asked a client to guesstimate the percentage of “exceptional”, “satisfactory” and “poor” contributors in a critical frontline role in his business. I was impressed by his claim that the business had no poor performers. The reason for this was, “We do not tolerate less-than-acceptable … underperformers are helped to achieve a satisfactory level of...

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Wendy Lambourne

Case Studies

Afrika Tikkun – An Astounding Culture Shift In One Year

Just because an NGO (non-governmental organisation) has a benevolent purpose and is non-profit-making doesn’t mean that its employees are engaged. As with any other organisation, special action is needed to address employee engagement. Improved employee engagement is something which almost all managers would like, but which many simply give up on. Afrika Tikkun is one...

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Case Studies


Legitimate Leadership has been applied in over 30 countries on five continents in the past 25 years. Some of our most recent clients include: