Articles

October 2021 – Question Of The Month

October 25, 2021 - By Wendy Lambourne, Director, MA Industrial and Organisation Psychology, Registered Psychologist with SA Medical & Dental Council

Question:  Should complacency be deemed as carelessness (the Means and Ability were in place)? Is this an accountability issue, and therefore should we censure for carelessness?

Answer: For people to make a contribution to standard or better requires three things: the need to have the Means to do so (allowed); the Ability to do so (can); and the Accountability (will) to do so.

If ‘complacency’ means the person couldn’t be bothered or couldn’t care less, then this is a lack of will to do what is required of him/her. As such the person should be censured or warned that this attitude to the job is not acceptable and needs to change. He/she needs to choose careful rather than careless next time.

But ‘complacency’ could also be about low standards or a tolerance of mediocrity. If so, this is a leadership issue. The problem here is that the leader is setting the bar too low.

The leader should raise the standard and insist that the more exacting standard is adhered to.

The only person who sets the standard is the leader. The standard that is expected, demonstrated and walked past is the standard the leader gets. If complacency has become the norm, blame the leaders, not the employees.

Wendy Lambourne
Ian Munro

Leading Remotely? Make Growth A Priority!

Ian Munro

Ian Munro

November 2022 – Question Of The Month

Ian Munro

Bartleby

Why The Fuss Over Quiet Quitting?

Bartleby

Tony Flannigan

Accidental Or Deliberate Growth?

Tony Flannigan

Emma Jacobs

Middle Managers – From Motivating Staff To Maintaining Company Culture, Demands On Them Intensify As They Juggle The Expectations Of Employees And Senior Leaders

Emma Jacobs

Ian Munro

October 2022 – Question Of The Month

Ian Munro

Ian Munro

Stop Complaining And Start Leading – An Overbearing Sense Of Entitlement Isn’t Good For Your Employees Either

Ian Munro

Tony Flannigan

The Cost Of Living Versus The Cost Of Leadership

Tony Flannigan

Wendy Lambourne

September 2022 – Question Of The Month

Wendy Lambourne

Wendy Lambourne

Innovating Leadership

Wendy Lambourne