Articles

Effecting A Transformation from Being Here to Take to Being Here to Give at Work

November 21, 2017 - By Wendy Lambourne, Director, MA Industrial and Organisation Psychology, Registered Psychologist with SA Medical & Dental Council

The Legitimate Leadership intervention impacts on employee contribution in an organisation. It does not lay claim to improved business performance, since business results can improve for all sorts of reasons extraneous to a transformation of the human side of an enterprise. At the same time there is obviously a connection between people and results. More than that, our experience is that organisations only change when the people within them change. Changes in systems and structures do not produce sustainable organisational change – only people change can do that.

What enables sustainable organisational change is the cultivation of the intent to serve at the level of the individual, the team and the organisation.

At the individual level, the change from TAKING to GIVING is reflected in what people at work focus on, what concerns them and what drives their behaviour. A Legitimate Leadership intervention fosters people at work whose focus is on what they can GIVE or contribute to the organisation – people who are concerned with what they owe others, rather than what they are entitled to get. It cultivates people whose behaviour is primarily values-driven rather than needs-driven, who do what is right rather than what is expedient.

We effect this shift from taking to giving by those in the front line of the business by enabling them to shift their attention from what they want to “get” (the result) to what they should “give” to effect excellence in the task in front of them and, in so doing, to realise the best in themselves.

At the team level, the change from TAKING to GIVING is reflected in team members’ preparedness to subordinate their own interests for the bigger interests of the team. The Legitimate Leadership intervention cultivates teams where transactions between team members are collaborative rather than competitive in nature and where individuals in the team are at least as concerned with setting others up for success as they are with pursuing their own shine. We effect this shift within teams by helping teams to develop a purpose or an objective which people are prepared to suspend their self-interest for, aligning each member’s contribution to that worthwhile purpose, cultivating interaction between team members which are values- rather than needs-driven and developing a practice of affirming the significance of each member of the team.

At the organisational level the change from TAKING to GIVING is essentially a change in means and ends. Employees and customers are now the end, where previously they were the means.

The social contract that the organisation has with its people is fundamentally altered. What the organisation values – people or results – is transformed.

We effect this shift by enabling leaders throughout the hierarchy to change from being here to “get results out of their people” to focusing their attention on giving their people what they need (Care, Means, Ability, Accountability) to excel in their jobs and, in the process, to realise the best in themselves as leaders.

After 25 years of experience in enabling this transformation from TAKING to GIVING at work, we at Legitimate Leadership remain convinced that organisations only change when those who work in them change, beginning with a transformation of those in charge of the organisation.

THE CAUSE-AND-EFFECT CHANGE:

Transformation of leaders         

Enhanced employee contribution      

Improved results.

No successful and sustainable organisational transformation happens any other way.

Wendy Lambourne
Josh Hayman

Getting Management Visibility Right

Josh Hayman

Wendy Lambourne

September 2021 – Question Of The Month

Wendy Lambourne

Wendy Lambourne

What Accounts For Trust In Management

Wendy Lambourne

The Daily Stoic

Marcus Aurelius Did Not Come Out Of The Womb A Leader

The Daily Stoic

Wendy Lambourne

August 2021 – Question of the Month

Wendy Lambourne

Ian Munro

Right Now! That Is The Right Time To Start Building Trust With Your Team

Ian Munro

Wendy Lambourne

Reward – It’s Not About The Money!

Wendy Lambourne

Angela Donnelly

The Role Of The Coach Is To Watch The Game

Angela Donnelly

Wendy Lambourne

July 2021 – Question of the Month

Wendy Lambourne

Ian Munro

Leading Remotely? Spend Less Time Managing, More Time Enabling

Ian Munro