The Grow to Care process facilitates a change from going to work to earn a living to going to work to going above and beyond in service to the customer…
While it is tempting for leaders to give their people assurances – that the war will be won, the business will survive, a cure will be found – that is the last thing that leaders should do…
The following words of wisdom from Simon Sinek accord absolutely with the Legitimate Leadership principles and practices: be open to counsel and have a vision of the future; change the “what”…
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Question of the Month
By Ian Munro, director, Legitimate Leadership.
Question: What is the logic behind the various steps of a Legitimate Leadership intervention – the introductory workshop, the application modules, etc?
Answer: The typical implementation process for a Legitimate Leadership intervention is underpinned by the following four steps.
First, we establish the two criteria of care and growth. We also introduce the insight that INTENT, not knowledge or skill alone, legitimises leadership. Skill helps, but without the right intent the will simply doesn’t engage.
Second, we diagnose against these two criteria. Are your leaders caring for and growing your people at every level? If yes, fantastic. If not, what are they doing wrong?
Third, we work to support our clients in remediating behaviour. Once we understand the core issues, we get to work supporting our clients in dealing with them. We provide leaders with the knowledge, tools, techniques and skills required to shift behaviour and make care and growth real day-to-day.
Lastly, we develop enabling structures. We work closely with our clients to address structure and process. We look at areas such as role descriptions, reporting lines, performance management systems and disciplinary processes.
CASE STUDY: PINEWOOD TECHNOLOGIES SHOWS THE VALUE OF THE GROW TO CARE PROGRAMME
By Stefaan van den Heever, consultant, Legitimate Leadership.
Pinewood Technologies, a South African company which implements and supports car dealership management IT systems, was operating very well to start with. It did not have serious problems. Its people were motivated and engaged, and results were good. The Grow to Care intervention which is the subject of this case study was never intended as a “fix”. It was simply the next step in Pinewood’s relentless pursuit of improvement – to be even better than before.
Legitimate Leadership enables a shift in intent from “taking” to “giving” in both those in leadership roles and non-managers. The Care and Growth process enables a shift from getting results out of people to caring for and enabling ordinary people. The Grow to Care process facilitates a change from going to work to earn a living to going to work to going above and beyond in service to the customer.
By Wendy Lambourne, director, Legitimate Leadership
People like certainty. In uncertain times that need becomes a craving which people look to their leadership to satisfy.
While it is tempting for leaders to give their people assurances – that the war will be won, the business will survive, a cure will be found – that is the last thing that leaders should do.
Firstly, by setting themselves up as seers, they put themselves at risk of being blamed when their predictions do not come to pass.
More importantly, guarantees of positive outcomes by leaders breed dependency on them by their people. They take away from their people what makes them strong – a sense of ownership and responsibility for the situation they are in.
ARTICLE: ADRIAN GORE WRITES ABOUT SIMON SINEK’S WEBINAR ON LEADERSHIP – TRANSLATING PURPOSE INTO IMPACT
Adrian Gore is the founder and chief executive of South African healthcare and financial services group, Discovery Limited. Simon Sinek is an acclaimed American speaker, author and leadership expert.
COMMENT BY WENDY LAMBOURNE OF LEGITIMATE LEADERSHIP ON THIS ARTICLE: The following words of wisdom from Simon Sinek accord absolutely with the Legitimate Leadership principles and practices: be open to counsel and have a vision of the future; change the “what” and “how” but not the “why”; the results matter, but leadership more so; focus on process not outcome and don’t miss the mountain due to a fixation on the summit.
ADRIAN GORE’S ARTICLE: In early June 2020 an excellent public dialogue webinar was hosted with Simon Sinek. All proceeds from the webinar went to South African community service organisation Afrika Tikkun (a client of Legitimate Leadership – editor) which works in underprivileged communities.
Simon reflected on a range of issues. I wanted to share a few of the main themes. Many of you will be familiar with Simon’s own journey of becoming a successful entrepreneur, and the challenges that came with it, until he came to understand the three levels of what, how and why – the so-called “Golden Circle” – that it is purpose that drives successful individuals and businesses.
CASE STUDY: PINEWOOD TECHNOLOGIES SHOWS THE VALUE OF THE GROW TO CARE PROGRAMME
ARTICLE: ADRIAN GORE WRITES ABOUT SIMON SINEK’S WEBINAR ON LEADERSHIP – TRANSLATING PURPOSE INTO IMPACT