When most supervisors see a problematic behaviour, they close their eyes and click their heels three times and hope that it will go away. But it doesn’t go away! Because a behaviour which is not “consequated” is by default going to continue and actually get worse.

So you have someone who comes in a minute late to a meeting, or five minutes late to a meeting, and it’s going to continue.

By the time it gets to HR, it’s too late!

So obviously you have to set really clear expectations and goals. All of that is really important. By the way your goal should really be continuous improvement.

Then, most importantly, you hold people accountable to those really clear expectations.

If you have someone who is deadweight in your organisation and you let them go, it’s like cutting ballast off a balloon – it really rises.

So, we know when we set clear expectations, we are setting people up for success.