A key problem facing leaders at work is to establish a sense of legitimacy for their leadership, to mobilise the consent of their people to being led by them. This only happens when leaders have a sincere and genuine concern for those in their charge and enable their people to realise the very best in themselves. In other words, managers have the right to demand delivery of their people, not because they pay them or because they are in a position of authority, but because they Care for and Grow them.
Care and Growth are the universal criteria for any Legitimate Relationship of Power.
The Legitimate Leadership Model originated from seminal research into trust in management in the South African gold mines in the late 1980s. Contrary to expectation, trust in management in the apartheid era was not consistently low, but varied immensely, both across mines and even in different shafts on the same mine. Trust in management was not found to be a function of working/living conditions, rates of pay, trade union activity, or the sophistication of the company’s human resources policies and systems. Rather, trust in management was granted or withheld on the basis of the employees’ perception of their leadership’s genuine concern for their welfare. The leadership of a mine was seen to be legitimate and worthy, or not, of support on this basis only.
Whether the management of any enterprise is trusted and viewed as legitimate, therefore, is ultimately a function of the intent of the immediate supervisor at any level in the hierarchy.

Over the past 25 years the original research findings have been applied in more than 250 diverse organisations around the world. Legitimate Leadership Partners and Associates work with clients globally both on-site and from their home locations in the United Kingdom, South Africa, Canada, Belgium and Finland.

Michelle brings her extensive experience in talent strategy, leadership development and executive coaching across global organisations to the Legitimate Leadership team.
Originating from Australia, Michelle has spent a significant part of her adult life living abroad and currently resides in the UK. Growing up in Melbourne, Michelle was fascinated by the diverse cultures she encountered. At the age of 16, Michelle had the opportunity to visit Japan, which marked the beginning of her love for travel. Michelle first moved overseas at 21, living and working in the UK, primarily in HR. After a brief stint in Italy, Michelle returned to Australia to work for Coles and the National Australia Bank, holding various HR roles. During this time, Michelle also completed her Master’s in Commerce (Human Resource Management) at Swinburne University of Technology.
In 2013, Michelle returned to the UK, where she is currently based. Initially working for the Duke of Westminster in his private property company, looking after HR Systems and Processes globally. In 2015, Michelle moved to Tesco, working as an Organisational Design Manager, having previously held a similar role in Australia. Michelle had always had a passion for talent and leadership and in late 2016, Michelle had the opportunity to move into Tesco International as a Talent Manager, identifying and developing talent in Europe and Asia.
A year later, Michelle also began leading Diversity & Inclusion for all of Tesco, creating a three-year strategy that spanned the UK, Central Europe, and Asia. She ensured Tesco maintained its market-leading stance on inclusion through externally recognised bodies such as Stonewall and Disability Confidence.
Michelle then transitioned into manufacturing, working for Johnson Matthey, where she was responsible for talent and performance across Europe and Africa. She later moved into a global role covering emerging sectors, including Battery Materials, Fuel Cells, and Green Hydrogen. This is where Michelle was first exposed to Legitimate Leadership. During her time at Johnson Matthey, Michelle completed her Master’s in Executive Coaching at the British School of Coaching and became registered with the EMCC and Association for Coaching.
Returning to Retail, Michelle worked for Marks & Spencer within the Talent Centre of Expertise, leading on both talent development and succession planning. Michelle ran several large projects and supported the senior executive team, providing the Executive Committee, Board and Remuneration Committee with insights into talent across M&S.
In 2023 Michelle spent almost 2 years working for RELX as the Head of Talent and Capability for Elsevier. This was a global role supporting 9,000 employees across 30 countries before joining Legitimate Leadership as an ambassador in 2025.
Based out of St Albans, Michelle is a dual UK and Australian citizen. Outside of work, Michelle enjoys travelling, keeping active and spending time with friends.