A key problem facing leaders at work is to establish a sense of legitimacy for their leadership, to mobilise the consent of their people to being led by them. This only happens when leaders have a sincere and genuine concern for those in their charge and enable their people to realise the very best in themselves. In other words, managers have the right to demand delivery of their people, not because they pay them or because they are in a position of authority, but because they Care for and Grow them.
Care and Growth are the universal criteria for any Legitimate Relationship of Power.
The Legitimate Leadership Model originated from seminal research into trust in management in the South African gold mines in the late 1980s. Contrary to expectation, trust in management in the apartheid era was not consistently low, but varied immensely, both across mines and even in different shafts on the same mine. Trust in management was not found to be a function of working/living conditions, rates of pay, trade union activity, or the sophistication of the company’s human resources policies and systems. Rather, trust in management was granted or withheld on the basis of the employees’ perception of their leadership’s genuine concern for their welfare. The leadership of a mine was seen to be legitimate and worthy, or not, of support on this basis only.
Whether the management of any enterprise is trusted and viewed as legitimate, therefore, is ultimately a function of the intent of the immediate supervisor at any level in the hierarchy.
Over the past 25 years the original research findings have been applied in more than 250 diverse organisations around the world. Legitimate Leadership Partners and Associates work with clients globally both on-site and from their home locations in the United Kingdom, South Africa, Canada, Belgium and Finland.
After university, Nonhlanhla began her career in the South African mining industry. She worked for Anglo American, formerly South Africa’s largest mining company. In this job, she particularly conducted conduct quality assurance and control research on projects. She later also worked for a smaller geology consultancy, and thereafter for a postal and office administration franchise.
Nonhlanhla joined Legitimate Leadership in 2019. Her main roles in Legitimate Leadership are business administration and managing the many surveys which the company conducts.
She was born and raised mainly in the Durban area. She now lives in Johannesburg. She is married with two sons. She is fascinated by mid-century furniture and architecture, interior decorating, exploring parks and driving around residential neighbourhoods – as well as trying out new cooking recipes.