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Question Of The Month
How should a coach contradict their coachee’s appraisal of their progress if the coach does not think that that appraisal is accurate, without driving the conversation but merely guiding it?
Simon Sinek’s quote, “A boss has the title; a leader has the people,” is one of my favourite leadership quotes of all time. It reminds me of a time when I was abruptly silenced in a meeting by a highly upset executive for saying, “People don’t leave companies; they leave managers.” But that’s a story for another day…
Care Is At The Heart Of Good Service
Showing care is a demonstration of our intent to unconditionally serve the interests of the other person. When we show care to our customers irrespective of whether we can get anything out of it in return, we demonstrate sincere and genuine interest in helping the person with their problem or issue. There will be times when we cannot deliver on what our customer wants, but if they feel genuinely cared for in the relationships they are much more likely to remain our customers in the long run.
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Question Of The Month
By Josh Hayman, Director, Legitimate Leadership.
Question: How should a coach contradict their coachee’s appraisal of their progress if the coach does not think that that appraisal is accurate, without driving the conversation but merely guiding it?
Answer: Set the conversation up as an exchange of views based on observation rather than who is right or wrong. Example:
- Ask how they see their progress. Spend some time clarifying your understanding.
- Share your view. If it’s different, say so. Be direct and specific and share examples.
- Ask for their response. Probe as to where they see the differences and alignment between the two points of view.
- In light of the above, ask them what they think they should be changing or doing.
Article: What Legitimate Leaders Do
By Ntsako Maswanganyi, Associate, Legitimate Leadership.
Simon Sinek’s quote, “A boss has the title; a leader has the people,” is one of my favourite leadership quotes of all time. It reminds me of a time when I was abruptly silenced in a meeting by a highly upset executive for saying, “People don’t leave companies; they leave managers.” But that’s a story for another day …
As highlighted in Simon’s quote, leadership is not about titles, authority, control, or perks (like a designated parking space with your name on it). Leadership is a responsibility that revolves around consistently caring for and nurturing those under your guidance.
When people feel cared for and feel that their growth matters to their leader, trust is built, open dialogue becomes the norm, psychological safety is established, creativity flourishes, collaboration thrives – the list is endless.
Legitimate leadership is grounded in the principle that true leaders are here to serve their teams, not to be served.
Here is my perspective on what sets legitimate leaders apart:
READ THE FULL ARTICLE BY CLICKING HERE
Video Excerpt: Care Is At The Heart Of Good Service
By Simon Sinek, American author on leadership and motivational speaker.
Comment on this video excerpt by Joshua Hayman, Legitimate Leadership: Showing care is a demonstration of our intent to unconditionally serve the interests of the other person. When we show care to our customers irrespective of whether we can get anything out of it in return, we demonstrate sincere and genuine interest in helping the person with their problem or issue. There will be times when we cannot deliver on what our customer wants, but if they feel genuinely cared for in the relationships they are much more likely to remain our customers in the long run.
OUR SUMMARY OF THIS VIDEO EXCERPT: Customers conclude that they have received good service or bad service if they have got what they wanted or have not got what they wanted … correct?
Not correct!
READ THE FULL SUMMARY OF THIS VIDEO EXCERPT BY CLICKING HERE
WATCH THE VIDEO HERE
